Shipping policy

Shipping Policy

1. Order Processing Times

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed after 5:00 PM EST will be processed on the next business day.
During peak seasons or promotions, processing times may be slightly longer.

2. Shipping Locations

We currently ship to addresses within the United States.
International shipping is currently not available. We plan to roll out soon. Stay tuned!
We do not ship to P.O. boxes or APO/FPO addresses in some regions; if this affects your order, we will contact you.

3. Shipping Methods and Estimated Delivery Times

Delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors outside our control.

4. Shipping Rates and Free Shipping

Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.
We offer free economy shipping on orders over $25 before taxes and discounts, within continental US.
Any applicable shipping charges will be displayed at checkout before you complete your order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link (when available).
Please allow up to 24–48 hours for tracking information to update after you receive the tracking link.

6. Customs, Duties, and Taxes (International Orders)

International orders may be subject to import duties, taxes, and fees imposed by the destination country.
These charges are the customer’s responsibility and are not included in the item price or shipping cost.
We are not responsible for delays caused by customs processes in your country.

7. Delivery Issues, Delays, and Lost Packages

Once an order is handed to the carrier, delivery is the carrier’s responsibility; however, we will assist you in resolving issues where possible.
If your package is delayed, please check the tracking information and contact the carrier first; if you still need help, contact us with your order number.
If your package is marked as “delivered” but you have not received it, please check with household members, neighbors, and your local post office or carrier branch; if it cannot be located, contact us and we will review on a case‑by‑case basis.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number and clear photos of the packaging and product.
After review, we may offer a replacement, store credit, or refund according to our Returns & Refunds Policy.
We will use the information you provide to open a case with the carrier.

9. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error after placing your order, contact us immediately; if the order has not yet shipped, we will do our best to update the address.

10. Returns, Exchanges, and Cancellations

For information on returns, exchanges, and cancellations, please refer to our Return & Refund Policy.
Shipping fees are generally non‑refundable, except where required by law or when an error is made on our part.

11. Contact Us

If you have any questions about this Shipping Policy or your order:

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